Website Privacy Statement​

This privacy statement was last revised on 30th of September 2021.

1.             Scope and Introduction for all Website Visitors

This Privacy Statement (“Statement”) explains how personal data is collected, used and disclosed by Toptech Systems, Inc., its subsidiaries and affiliated companies such as Toptech Systems NV, (please see Annex https://www.idexcorp.com/affiliates-list/ for all legal entities), (collectively, “Toptech”, “Company”, “we”, “us” or “our”) when users access and use the services and features offered on our website (www.toptech.com) and any of our other websites that link to this policy (the “Sites”). Toptech respects your privacy, and this statement covers Toptech’s processing, protection, transfer and use of information collected from you through the Site.

This privacy statement refers only to the processing of personal data of visitors to our websites. It is supplemented by the Toptech Business Contact Privacy NoticeToptech SaaS Privacy Notice and the Toptech Job Applicant Privacy Notice applicable to the European Toptech businesses which specifically relate to the processing of personal data of business contacts or applicants, respectively.

Users from different countries and states may visit the Sites. Sections 1 to 6 of this Statement applies to all users. Depending on your place of residence, further sections may apply to you which is then stated for the respective section.

2.             Collection of Information

We collect the following information on our website:

2.1          Information We Collect Automatically:

When you access or use our Sites, we automatically collect the following information, which is stored separate from other data that you may provide to us. We use this information to provide the Sites to you, deduce statistical and anonymous information about the users of the Sites and for the technical administration and the security of the Sites:

  • Log Information – We log information about each session and the use of the Sites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Sites.
  • Device Information – We collect information about the computer or mobile device you use to access our Sites, including the hardware model, operating system and version and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies – We use various technologies to collect information, specifically cookies and web beacons. Cookies are small text files that a website or its service provider transfers to your devices, such as mobile devices or computers, through your web browser (if allowed by you), that enables the websites or service providers’ systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction. Your browser may provide you with the ability to not accept cookies, as well as the ability to delete already-existing cookies. If you refuse, or delete previously existing, cookies, you may not be able to enjoy some features of the Site or functionality of any Software. Please see our Toptech Cookie Notice for more information on our use of cookies.

2.2          Information You Provide to Us:

We also collect information you provide directly to us. For example, when you visit the Sites, we collect information when you send us an e-mail, subscribe to our newsletter, message us via LinkedIn, participate in any interactive features of the Sites (e.g. contact us through our website or provide general feedback). The types of information we may collect include your full name, company name, email address and any other information you choose to provide. We collect this information for offering the function that you use, respectively.

3.             Use of Information

We may use information about you for various purposes, including:

  • Providing our Sites to the users;
  • Maintaining and improving our Sites;
  • Providing and improving our customer service, including responding to your comments, questions and requests (e.g. product queries or technical questions);
  • Analyzing and managing our business;
  • Establishing and managing our business relationship, e.g. when you as a customer contact us via one of the Sites and we connect this request to your business account;
  • Improving our IT security;
  • Defending our legal interests, e.g. when claiming remedies of attacks on our website;
  • Communicating with you about services, offers, promotions, rewards, and events offered by IDEX Group and Affiliates; and
  • Carrying out any other purpose described to you at the time the information was collected.

4.             Recipients and Categories of Recipients of Personal Data

We may share information about you as follows or as otherwise described in this Website Privacy Statement and in each case only in accordance with applicable law. Possible recipients or categories of recipients of your personal data are:

  • Other IDEX Group and Affiliates if such a transfer of personal data is required for the specific purpose (you can find a list of the IDEX Group and Affiliates here
  • Vendors and channel partners such as distributors and sales representatives for the Company’s products;
  • Service providers who process personal data on our behalf but have to follow our instructions on such processing; these service providers will not be allowed to use your personal data for other purposes than the purposes defined by us;
  • Authorities, who we are obliged to provide your personal data to, e.g., tax authorities or healthcare authorities;
  • Auditors or similar external consultants like lawyers or tax advisers;
  • Authorized third parties in response to a request for information if disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • External investigators, consultants or authorities as permitted by law in order to investigate, prevent or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violation of the terms of our agreements, or as otherwise required by law;
  • Potential purchasers and their advisors in the context of mergers and acquisitions, to whom we may transfer your personal data subject to appropriate confidentiality obligations, in the event we decide to dispose of all or parts of our business; and
  • To other recipients with your consent or at your direction, including if we notify you through our Sites that the information you provide will be shared in a particular manner with particular people and you provide such information.

5.             Social Sharing Features

On our Sites, you can interact with social networks operated by third parties as set out below in section 9.1 of this Statement. Regarding the professional social media platform Linkedin, please see their privacy policy here: LinkedIn.

6.             Security

Toptech takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

If you have any questions about this privacy policy, the data processing practices of Toptech, or our Sites, you can contact us at privacy@IDEXcorp.com.

7.             Information to Residents in the USA

7.1          International Data Transfers

As Toptech operates internationally, we may need to make your information available to companies and/or branches within our group, which may be located outside of the U.S., including in countries which may not provide the same level of protection of your information as in your home jurisdiction.

By accessing or using the Sites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and to other countries.

7.2          Your Choices

(a)           General

You may at any time review or ask for the rectification or removal of your information by contacting us at privacy@IDEXcorp.com However, note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

(b)           Cookies

Most web browsers are set to accept cookies by default. You can block cookies by activating the setting on your web browser that allows you to refuse the setting of all or some cookies. These settings are usually found in the ‘options’ or ‘preferences’ menu of your web browser. In order to understand these settings or get further information, refer to the documentation provided by the provider of the web browser you are using. For further information about deleting or blocking cookies, please visit: www.allaboutcookies.org. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Sites or perform certain functionalities of the Sites. For additional details about the cookies used in our Sites, please visit our Toptech Cookie Notice.

(c)           Promotional Communications

You may opt out of receiving promotional emails or messages from Toptech by following the instructions in those emails or messages or by using other tools we may make available or by emailing us at tlu-marketing@idexcorp.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing service relationship.

8.             Information to Residents in the European Economic Area

This section 8 applies to residents of United Kingdom and the European Economic Area, i.e. the European Union plus Iceland, Norway and Lichtenstein.

The data controller pursuant to Art. 4 No. 7 General Data Protection Regulation (Regulation (EU) 2016/679 “GDPR”) is Toptech Systems, Inc., a company with its principal place of business at 1124 Florida Central Parkway, Longwood, Florida 32750

If you have any questions about this privacy policy, the data processing practices of Toptech, or our Sites, you can contact us at:

Toptech Systems, Inc.

1124 Florida Central Pkwy

Longwood, Florida 32750

+1 (407) 332-1774

 

privacy@IDEXcorp.com

Our Data Protection Officer can be contacted here:

privacy@IDEXcorp.com

8.1          Data Processing

As described in sections 2 and 3 of this Statement we process personal data for different purposes. The legal bases according to the GDPR for such processing are listed below (Please see our separate Toptech Cookie Notice for information about processing of data derived from cookies):

 

Processing purposes Lawful basis
·        Learn about our Sites users’ browsing pattern and the performance of our website(s) We only process this kind of cookie data if you have given us your prior consent (Art. 6 (1) (a) GDPR).
·        Interaction with social media These data are processed on the basis of statutory regulations, which allow us to process personal data to the extent necessary for the use of a service (i.e. Article 6 (1)(b) GDPR) or because we have a predominant legitimate interest in making the use of our website as easy and efficient as possible (e.g. Article 6 (1)(f) GDPR).
·        Providing our Sites to our users

·        Maintaining and improving our Sites

·        Providing and improving our customer service, including responding to your comments, questions and requests (e.g. product queries or technical questions)

·        Processing employment inquiries

·        Learning about how our products and services may be used

This data is processed on the basis of statutory provisions which allow us to process personal data to the extent necessary for the use of a service or the performance of a contract (Art. 6 (1) (b) GDPR), any processing for these purposes that is not necessary for the use of our website and the functions provided on the website is necessary for pursuing our or a third party’s legitimate interests which are not overridden by the interests or fundamental rights and freedoms of the users which require the protection of personal data (Art. 6 (1) (f) GDPR). Insofar as the processing is based on our legitimate interests, such interests are running a stable and efficient website, having a good customer service, employing people, making our business processes more efficient and improving our business and services.
·        Analyzing and managing our business through site access or use of any Software that is licensed as “software as a service” or otherwise hosted by Toptech

·        Improving our IT security

·        Defending our legal interests, e.g. when claiming remedies of attacks on our website

·        Establishing and managing our business relationship, e.g. when you as a customer contact us via one of the Sites and we connect this request to your business account

The personal data is processed for pursuing our or a third party’s legitimate interests which are not overridden by the interests or fundamental rights and freedoms of the users which require the protection of personal data (Art. 6 (1) (f) GDPR). The legitimate interests are running a user-friendly website, improving our offers by tailoring our offers to the individual user, running a secure and stable website, making our business processes more efficient and pursuing our legal rights. Analytical Information will only be used by Toptech (a) to record your use of the Site or any Software, (b) to diagnose problems with the Site or any Software, (c) to improve the Site or any Software and make the Site or such Software, as applicable, more useful to you and other users. Toptech will collect Analytical In-formation either directly or by third par-ties acting on its behalf.
·        Communicating with you about services, offers, promotions, rewards, and events offered by Toptech and others Depending on the individual case, such communication can be based on different legal bases. We might provide you with certain information based on a declaration of consent (i.e. Art. 6 (1) (a) GDPR), we might also provide you the information because you have subscribed to a specific service in which case the processing is necessary for the performance of a contract with you (i.e. Art. 6 (1) (b) GDPR). Certain communication might also be based on our legitimate interest to provide tailored marketing information to the users of the Sites (i.e. Art. 6 (1) (f) GDPR)
·        Carrying out any other purpose described to you at the time the information was collected The legal basis will depend on the individual case.

8.2          Retention Periods

We delete or anonymize your personal data as soon as it is no longer required for the purpose for which we processed it.

In general, we store your personal data for the duration of the usage or the contractual relationship via the website plus a period of 90 days for IT security purposes. We store general web log files for a period of one year and for analytical information, we store the data for three years.

In the event that you have given us your consent to process your data (e.g. for marketing purposes including the associated profiling), we will store your data until you revoke your consent or the processing purpose does not apply anymore.

For the retention period of cookies and other tracking, please refer to the details in our Toptech Cookie Notice.

After these periods have expired, the data will be erased unless this data is required for a longer period due to legal retention periods, alternative purposes or for criminal prosecution. Beyond these retention periods, we may retain the data for the purposes of legal defense and law enforcement for as long as is necessary for the preparation or execution of a possible legal dispute (usually up to four years, whereby the legal dispute itself may inhibit the course of this period). If data can be stored for these reasons, it will be blocked. The data will then no longer be available for further use.

8.3          Transfer of Personal Data Outside the EU/EEA

In general, all data collected on the Sites is processed by Toptech Systems, Inc or its parent company IDEX, i.e. a company located outside the EU/EEA. If and when transferring your personal data to which the GDPR applies onwards outside the EU/EEA, we will do so using one of the following safeguards:

  • the transfer is to a non-EU/EEA country which has an adequacy decision by the EU Commission;
  • the transfer is covered by a contractual agreement, which covers the GDPR requirements relating to transfers to countries outside the EU/EEA;
  • the transfer is to an organization which has Binding Corporate Rules approved by an EU data protection authority; or
  • the transfer is covered by other approved safeguards in order to protect your personal data in a degree that equals the level of data protection in the European Union.

International transfers within IDEX Group and Affiliates are governed by safeguards according to Art. 44 ff GDPR, namely EU Commission approved Standard Contractual Clauses for Controllers (as defined under the GDPR) and, where relevant, for Processors (as defined under the GDPR), extended by additional safeguards according to the European Court of Justice findings in Schrems-II. You may receive a copy of these data protection safeguards by contacting us at the contact details given above.

You may request a copy of the standard contractual clauses or other applicable safeguards by contacting privacy@IDEXcorp.com

8.4          Your Rights

The applicable data protection law, especially the GDPR, provides you with certain rights in relation to the processing of your personal data. These rights are subject to various conditions under applicable data protection and privacy legislation.

All such requests may be sent to privacy@IDEXcorp.com

Those rights include

  • Request access to personal data about you (commonly known as a “data subject access re-quest”). This enables you to receive a copy of the personal data we hold about you, and to check that we are lawfully processing it.
  • Request rectification, correction, or updating to any of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request personal data provided by you to be transferred in machine-readable format (“data portability”).
  • Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no valid reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below).
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g. if you want us to establish its accuracy or the reason for processing it).
  • Withdraw your consent. You may withdraw your consent at any time by sending an email request to privacy@IDEXcorp.com. You may also disable some types of cookies of our website directly through this site’s Advanced Cookie Settings control panel. Click the following link to access the control panel: Advanced settings. The withdrawal does not affect the lawfulness of the prior processing.
  • Lodge a complaint with a supervisory authority. You have the right to make a complaint with a data protection authority.

RIGHT OF OBJECTION. YOU HAVE THE RIGHT; FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA ON THE BASIS OF ART. 6 (1) (e) OR (f) OF THE GDPR. WE WILL STOP PROCESSING YOUR PERSONAL DATA UNLESS WE CAN PROVE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION WHICH OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.

8.5          Obligation to Provide Personal Data

You are under no contractual or statutory obligation to provide personal data. However, if you do not provide the personal data we require to process your request (e.g. when you contact us with questions about our products), we may not be able to respond to such request.

8.6          Automated Decision-Making

No automated decision-making as referred to in Art. 22 GDPR occurs on the Sites.

California Privacy Addendum

Privacy Statement Addendum for California Residents

Effective Date: January 2, 2023

This Privacy Statement Addendum for California Residents (the “California Privacy Addendum”) supplements the information contained in our Privacy Statement and describes Toptech Systems’ collection and use of Personal Information (as defined below). This California Privacy Addendum applies solely to all visitors, users, and others who reside in the State of California (“Consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CPRA”) and any terms defined in the CPRA have the same meaning when used in this notice.

Scope of this California Privacy Addendum

This California Privacy Addendum applies to information that we collect on our Website that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device (“Personal Information”). However, publicly available information that we collect from government records and deidentified or aggregated information (when deidentified or aggregated as described in the CPRA) are not considered Personal Information and this California Privacy Addendum does not apply to such information.

This California Privacy Addendum does not apply to employment-related Personal Information collected from our California-based employees, job applicants, contractors, or similar individuals (“Personnel”). Please contact your local human resources department if you are part of our California Personnel and would like additional information about how we process your Personal Information.

1.    Information We Collect About You and How We Collect It

Toptech Systems collects, and over the prior twelve (12) months have collected, the following categories of Personal Information about Consumers:

Category Applicable Pieces of Personal Information Collected
A. Identifiers. A real name; alias; postal address; unique personal identifier; online identifier; Internet Protocol address; email address; and other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name; address; and telephone number.

Some Personal Information included in this category may overlap with other categories.

D. Commercial information. Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
F. Internet or other similar network activity. Log information, device information, and information collected by cookies and other tracking technologies described in our Privacy Statement.
G. Geolocation data. IP-based physical location or movements that may only identify your location to a geographic region, such as a town, city, or state. This information may be used for network security purposes and cannot be used to locate your exact location.

Toptech Systems will not collect additional categories of Personal Information without providing you notice. As further described in To Whom Do We Sell or Share Your Personal Information, we do not “sell” any categories of Personal Information for monetary or other valuable consideration and we do not “share” any categories of Personal Information for cross-context behavioral advertising.

2.    Sources of Personal Information

We collect Personal Information about you from the sources described in our Privacy Statement.

3.    Purposes for Our Collection of Your Personal Information

We only use your Personal Information we collect, and over the prior twelve (12) months, have used the Personal Information we collected, for the purposes described in our Privacy Statement. Toptech Systems does not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

4.    Third Parties to Whom Do We Disclose Your Personal Information for Business Purposes

Toptech Systems may disclose your Personal Information to third parties for one or more business purposes. When we disclose Personal Information to non-affiliated third-parties for a business purpose, we enter a contract that describes the purpose, requires the recipient to both keep that Personal Information confidential and not use it for any purpose except for the specific business purposes for which the Personal Information was disclosed, and requires the recipient to otherwise comply with the requirements of the CPRA.

In the preceding twelve (12) months, Toptech Systems has disclosed the following categories of Personal Information for one or more of the business purposes described below to the following categories of third parties:

Personal Information Category Categories of Non-Service Provider and Non-Contractor Third Party Recipients
A. Identifiers. Service Providers; affiliates, parents, and subsidiary organizations of IDEX; business partners; government entities (such as tax authorities); and other advisors (such as accounting and legal advisors).
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Service Providers; affiliates, parents, and subsidiary organizations of IDEX; business partners; government entities (such as tax authorities); and other advisors (such as accounting and legal advisors).
D. Commercial information. Service Providers; affiliates, parents, and subsidiary organizations of IDEX; business partners; government entities (such as tax authorities); and other advisors (such as accounting and legal advisors).
F. Internet or other similar network activity. Service Providers; affiliates, parents, and subsidiary organizations of IDEX; advertisers and advertising networks; social media companies; Internet cookie information recipients, such as analytics and behavioral advertising services; and government entities.
G. Geolocation data. Service Providers; affiliates, parents, and subsidiary organizations of IDEX; Internet cookie information recipients, such as analytics and behavioral advertising services; and government entities.

We disclose your Personal Information to the categories of third parties listed above for the following business purposes:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Helping to ensure security and integrity of our products, services, and IT infrastructure to the extent the use of the Personal Information is reasonably necessary and proportionate for these purposes.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short–term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us. Our agreements with third parties prohibit your Personal Information from disclosure to another third-party and from using your Personal Information to build a profile about the you or otherwise alter your experience outside your current interaction with us.
  • Performing services on behalf of us, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us.
  • Providing advertising and marketing services, except for cross-context behavioral advertising, to Consumers.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

In addition to the above, we may disclose any or all categories of Personal Information to any third-party (including government entities and/or law enforcement entities) as necessary to:

  • comply with federal, state, or local laws, or to comply with a court order or subpoena to provide information;
  • comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • cooperate with law enforcement agencies concerning conduct or activities that we (or one of our service providers’) believe may violate federal, state, or local law;
  • comply with certain government agency requests for emergency access to your Personal Information if you are at risk or danger of death or serious physical injury; or
  • exercise or defend legal claims.

5.    To Whom Do We Sell or Share Your Personal Information

 

“Sale” of Your Personal Information for Monetary or Other Valuable Consideration

In the preceding twelve (12) months, Toptech Systems has not “sold” Personal Information (including any Personal Information for minors under the age of 16) for either monetary or other valuable consideration.

 

“Sharing” of Your Personal Information for Cross-Context Behavioral Advertising

In the preceding twelve (12) months, Toptech Systems has not “shared” Personal Information (including any Personal Information for minors under the age of 16) for the purpose of cross-context behavioral advertising.

6.    Consumer Data Requests

The CPRA provides Consumers with specific rights regarding their Personal Information. This section describes your CPRA rights and explains how to exercise those rights. You may exercise these rights yourself or through your Authorized Agent. For more information on how you or your Authorized Agent can exercise your rights, please see Exercising Your CPRA Privacy Rights.

  • Right to Know. You have the right to request that Toptech Systems disclose certain information to you about our collection and use of your Personal Information over the past 12 months (a “Right to Know” Consumer Request). This includes: (a) the categories of Personal Information we have collected about you; (b) the categories of sources from which that Personal Information came from; (c) our purposes for collecting this Personal Information; (d) the categories of third parties with whom we have shared your Personal Information; and (e) if we have “sold” or “shared” or disclosed your Personal Information, a list of categories of third parties to whom we “sold” or “shared” your Personal Information, and a separate list of the categories of third parties to whom we disclosed your Personal Information to. You must specifically describe if you are making a Right to Know request or a Data Portability Request. If you would like to make both a Right to Know Consumer Request and a Data Portability Consumer Request you must make both requests clear in your request. If it is not reasonably clear from your request, we will only process your request as a Right to Know request. You may make a Right to Know or a Data Portability Consumer Request a total of two (2) times within a 12-month period at no charge.
  • Access to Specific Pieces of Information (Data Portability). You also have the right to request that Toptech Systems provide you with a copy of the specific pieces of Personal Information that we have collected about you, including any Personal Information that we have created or otherwise received from a third-party about you (a “Data Portability” Consumer Request). If you make a Data Portability Consumer Request electronically, we will provide you with a copy of your Personal Information in a portable and, to the extent technically feasible, readily reusable format that allows you to transmit the Personal Information to another third-party. You must specifically describe if you are making a Right to Know request or a Data Portability request. If you would like to make both a Right to Know Consumer Request and a Data Portability Consumer Request you must make both requests clear in your request. If it is not reasonably clear from your request, we will only process your request as a Right to Know request. We will not provide any Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to your Personal Information, your account with Toptech Systems, or the security of our systems or networks. We will also not disclose any Personal Information that may be subject to another exception under the CPRA. If we are unable to disclose certain pieces of your Personal Information, we will describe generally the types of personal information that we were unable to disclose and provide you a description of the reason we are unable to disclose it. You may make a Right to Know or a Data Portability Consumer Request a total of two (2) times within a 12-month period at no charge.
  • You have the right to request that we correct any incorrect Personal Information about you to ensure that it is complete, accurate, and as current as possible. You may request that we correct the Personal Information we have about you as described below under Exercising Your CPRA Privacy Rights. In some cases, we may require you to provide reasonable documentation to show that the Personal Information we have about you is incorrect and what the correct Personal Information may be. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect or if the Personal Information is subject to another exception under the CPRA.
  • You have the right to request that Toptech Systems delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your Consumer Request (see Exercising Your CPRA Privacy Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies pursuant to the CPRA. Some exceptions to your right to delete include, but are not limited to, if we are required to retain your Personal Information to complete the transaction or provide you the goods and services for which we collected the Personal Information or otherwise perform under our contract with you, to detect security incidents or protect against other malicious activities, and to comply with legal obligations. We may also retain your Personal Information for other internal and lawful uses that are compatible with the context in which we collected it.
  • Non-Discrimination. We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by the CPRA, we will not do any of the following as a result of you exercising your CPRA rights: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

 

Exercising Your CPRA Privacy Rights

To exercise the rights described above, please submit a request (a “Consumer Request”) to us by either:

If you (or your Authorized Agent) submit a Consumer Request to delete your information online, we will use a two-step process in order to confirm that you want your Personal Information deleted. This process may include verifying your request through your email address on record, calling you on your phone number on record (which may include an automated dialer), sending you a text message and requesting that you text us a confirmation, sending you a confirmation through US mail. By making a Consumer Request, you consent to us contacting you in one or more of these ways.

If you fail to make your Consumer Request in accordance with the ways described above, we may either treat your request as if it had been submitted with our methods described above or provide you with information on how to submit the request or remedy any deficiencies with your request.

Only you, or your Authorized Agent that you authorize to act on your behalf, may make a Consumer Request related to your Personal Information. To designate an Authorized Agent, see Authorized Agents below.

All Consumer Requests must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an Authorized Agent of such a person. This may include:
    • Name, email address, physical address, and/or the specific IDEX business unit with whom you have done business with if other than Toptech Systems.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm which Personal Information relates to you or the individual for whom you are making the request as their Authorized Agent.

Making a Consumer Request does not require you to create an account with us.

We will only use Personal Information provided in a Consumer Request to verify the requestor’s identity or authority to make the request.

 

Authorized Agents

You may authorize your agent to exercise your rights under the CPRA on your behalf by registering your agent with the California Secretary of State or by providing them with power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). If you authorize an Agent, we may request that your Authorized Agent submit proof of identity and that they have been authorized exercise your rights on your behalf. We may deny a request from your Authorized Agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.

 

Response Timing and Format

We will confirm our receipt of your Consumer Request within ten (10) business days of its receipt. We will generally process these requests within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

In response to a Right to Know or Data Portability Consumer Request, we will provide you with all relevant information we have collected or maintained about you on or after January 1, 2022, unless an exception applies. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Data Portability Consumer Request, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your Consumer Request unless it is excessive, repetitive, or manifestly unfounded. We reserve the right to consider more than two (2) total Right to Know or Data Portability Consumer Requests (or combination of the two) in a twelve (12) month period to be repetitive and/or excessive and require a fee. If we determine that your Consumer Request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

7.    Your Choices Regarding our Use and Disclosure of Your Sensitive Personal Information

We do not collect any Sensitive Personal Information as defined under the CPRA.

8.    Personal Information Retention Periods

We delete or anonymize your Personal Information when no longer required for purpose or purposes for which we collected it.

In general, we store your Personal Information for the duration of the usage or contractual relationship via the Website plus a period of [15 days] for security purposes

In the event you have given us your consent to process your Personal Information (e.g., for marketing purposes including associated profiling), we will store your Personal Information until you revoke your consent or the processing purpose does not apply anymore. Other California Privacy Rights

For the retention period of cookies and other tracking technology, please refer to the details in our Toptech Systems cookie notice, available https://toptech.com/privacy-statement/cookie-notice/.

After the periods described above has expired, your Personal Information will be erased unless the Personal Data is required for a longer period of time, such as for legal retention periods, alternative purposes, or for criminal prosecution. Beyond these retention periods, we may also retain the Personal Data for the purposes of legal defense and law enforcement for as long as necessary for the preparation or execution of a possible legal dispute (usually up to four years, whereby the legal dispute itself may inhibit the course of this period). If Personal Data is stored for these reasons, it will be blocked for all other uses.

9.      Changes to This CPRA Privacy Addendum

Toptech Systems reserves the right to amend this California Privacy Addendum at our discretion and at any time. When we make changes to this California Privacy Addendum, we will post the updated addendum on the Website and update the addendum’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

10.    Contact Information

If you have any questions or comments about this California Privacy Addendum, the ways in which Toptech Systems collects and uses your information described above and in https://toptech.com/privacy-statement/, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

 

To Contact Toptech Systems:

Phone: +1 (407)332-1774

Email: tlu-marketing@idexcorp.com or privacy@IDEXcorp.com

Postal Address:  Toptech Systems

1124 Florida Central Pkwy.

Longwood, FL 32750

 

To Contact IDEX:

Phone: 1-847-498-7070

Email:   privacy@IDEXcorp.com

Postal Address: IDEX Corporation

Attn: Legal Department: Compliance/Privacy

3100 Sanders Road, Suite 301

Northbrook, IL 60062, USA

 

Documentation / Firmware

About Us

Events

Updates

Careers

Contact Us